Privacy Policy

📋Introduction

Welcome to 9jaya, Bangladesh's trusted online casino and sports betting platform. We operate at https://9jaya.club and are fully committed to maintaining the privacy and security of every user who visits or registers on our platform. This Privacy Policy sets out clearly how we collect, use, store, and protect your personal information when you access our services.

By accessing and using 9jaya's website, mobile interface, or any associated service, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

9jaya serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We provide cricket betting, live casino games, slots, crash games, and more. All platform services are strictly for adults aged 21 and above.

🗂️Information We Collect

To provide a safe, functional, and enjoyable experience on 9jaya, we collect several categories of personal and technical information. Collection occurs at registration, during gameplay, during financial transactions, and during general browsing of our platform. The categories of information we collect include:

• Personal identification data: full name, date of birth, gender, and a government-issued ID document (for KYC verification purposes).
• Contact information: email address, phone number, and residential address (city and district within Bangladesh).
• Financial information: mobile banking identifiers (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals. We do not store full card numbers or PINs.
• Technical data: IP address, device type, browser version, operating system, session duration, pages visited, and referral source.
• Behavioral data: gaming history, betting patterns, bonus utilization, login timestamps, and in-platform communication records.

We only collect information that is strictly necessary for the lawful and effective operation of our platform. We do not collect sensitive data such as racial origin, political opinions, or biometric identifiers beyond what is required for identity verification.

⚙️How We Use Your Information

The personal data we collect is used exclusively for the purposes outlined below. 9jaya will not use your information for any purpose that is inconsistent with this Privacy Policy without first obtaining your consent:

• Account creation and management: registering your account, verifying your identity (KYC), and maintaining accurate account records.
• Payment processing: facilitating secure deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank channels.
• Service improvement: analyzing platform usage patterns to improve game offerings, user interface, and overall performance.
• Customer support: responding to your queries, resolving disputes, and providing technical assistance via our support team.
• Responsible gaming compliance: monitoring gaming behavior to identify potential signs of problem gambling and intervening appropriately to protect player welfare.
• Marketing communications: sending promotional offers, bonus notifications, and platform updates — only if you have opted in to receive marketing messages.

🤝Sharing and Disclosure of Information

9jaya treats your personal data with strict confidentiality. We do not sell, trade, or rent your information to third parties for their independent marketing purposes. Disclosure of your information occurs only in the limited circumstances below:

• Service providers: third-party vendors who assist with payment processing, fraud detection, identity verification, and IT infrastructure, bound by strict data processing agreements.
• Legal compliance: disclosure to government authorities, regulatory bodies, or law enforcement when required by applicable law or a valid legal order.
• Fraud prevention: sharing data with anti-fraud networks and payment partners to protect all users from unauthorized account access or payment fraud.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to equivalent privacy protections.

In all cases where data is shared with third parties, 9jaya ensures appropriate contractual safeguards are in place to protect the confidentiality and integrity of your personal information.

🔐Payment Data and Platform Security

All financial transactions on 9jaya are processed through encrypted channels. We support deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. None of your mobile banking PINs, OTPs, or full account credentials are ever stored on our servers.

9jaya employs SSL (Secure Socket Layer) encryption across the entire platform. All data in transit between your device and our servers is encrypted using industry-standard protocols. Our technical infrastructure undergoes regular security audits and penetration testing to identify and remediate vulnerabilities.

User accounts are protected by passwords. You are responsible for maintaining the confidentiality of your own account credentials. 9jaya will never ask you for your password via email, chat, or phone. If you suspect unauthorized access to your account, contact our support team immediately at [email protected].

🍪Cookies and Tracking Technologies

9jaya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze site traffic. The types of cookies we use include:

• Essential cookies: required for the website to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies: used to understand how visitors interact with the platform — such as pages visited, time spent, and error encountered — helping us improve user experience.
• Preference cookies: store your language, timezone, and display settings so the site behaves consistently on return visits.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of specific features on the 9jaya platform.

📅Data Retention

9jaya retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. For active accounts, personal and transactional data is retained throughout the lifetime of the account and for a minimum period after account closure as required by our compliance obligations.

Once the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be linked to any individual user. Anonymized statistical data may be retained indefinitely for analytical and product development purposes.

✅Your Rights as a User

9jaya respects your right to control your personal data. Subject to applicable law and our verification procedures, you may exercise the following rights at any time by contacting us at [email protected]:

• Right of access: request a copy of the personal data we hold about you.
• Right of rectification: request correction of any inaccurate or incomplete personal data.
• Right of erasure: under certain conditions, request deletion of your personal data where it is no longer necessary for the original purpose.
• Right to object: object to the processing of your personal data for direct marketing or profiling purposes.
• Right to data portability: request a structured, machine-readable export of your personal data where technically feasible.

We will respond to all data rights requests within a reasonable timeframe. Requests that are manifestly unfounded, excessive, or repetitive may be declined or subject to a reasonable administrative fee.

🔞Age Restriction — 21+ Only

9jaya is strictly an adult-only platform. All services, games, and features are exclusively available to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. By creating an account and using our platform, you confirm that you are at least 21 years old.

If we become aware that a user under the age of 21 has registered on our platform, we will immediately suspend that account, delete all associated personal data, and reverse any transactions in accordance with our responsible gaming obligations.

📝Changes to This Privacy Policy

9jaya reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. We encourage all users to periodically review this policy to stay informed about how we protect your information.

Your continued use of 9jaya following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised policy, you must discontinue use of the platform.

📧Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9jaya handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email us at: [email protected] — our support team is available to assist you and will respond within 1–3 business days (Bangladesh Standard Time, UTC+6).